Orders and processing

Order procedure

• How can I place my order?
• How do I find my customer number?
• Can I buy gift cards from STRAUSS?

Payment process and invoice

• How are invoices structured at STRAUSS?
• What price benefits do B2B and B2C customers, resellers and retailers enjoy at STRAUSS?
• How do returns and exchanges work at STRAUSS?
• How can I obtain copies of documents (invoices and credit notes) from Strauss?
• Change of Bank Details
• What should I do if I have any questions about my payment?

Shipping and delivery

• When will I receive my STRAUSS products?
• What are the delivery charges at STRAUSS?

Return shipment and exchange

• Are personalised items excluded from exchange?
• What should I do if my delivery is incorrect?